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Pixacomms Transition

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Welcome to our Transition Hub

We’re writing to let you know that Pixagroup Ltd customers will soon be transferred to Pixacomms Ltd. This change reflects our integration with Orbit X (Holdings), which began back in 2023. 

What happens next?

From 1 January 2025, your agreement with Pixagroup Ltd will be transferred to Pixacomms Ltd (Company Number: 15861826). The Pixacomms brand and website will replace Pixagroup, but there will be no change to how you manage services with Pixacomms.

How will my services be affected?

You will notice that very little changes. 

We will be trading under the name Pixacomms, so you’ll now see that on our website and any regular emails we send you. You’ll still be speaking to the same friendly client service teams and none of your existing services will be altered in any way. It’s very much business as usual!  

Any official documents that we send you, such as invoices or credit notes and transactions on your bank statement whenever you transfer money to us electronically, will show the new Pixacomms Ltd name. 

Who are Orbit X (Holdings)?
Orbit X is a dynamic parent holding company dedicated to fostering innovation and growth across diverse industries. With a strategic focus on technology, sustainability, and global market expansion, Orbit X empowers its subsidiaries to excel and lead in their respective fields. The firm was founded by founder Darshan Patel, and with the same leadership team has secured funding of approximately £4m with the aim to use these funds to grow all elements of Pixacomms and all the subsidiaries. Our mission is to create value through visionary leadership, cutting-edge solutions, and a commitment to excellence, driving progress and shaping the future.
We are rebranding to reflect our growth, values, and forward-thinking approach more accurately. While the visual identity may change, our steadfast commitment to integrity, innovation, and client satisfaction remains the same. This rebrand aligns with our vision for the future while maintaining the principles that have defined us.
No, our services, products, and dedication to excellence remain unchanged. The rebrand is purely a visual and branding update to better represent who we are as an organisation today.
The rebrand includes updates to our logo, website design, and other visual elements. It reflects our values and innovation while ensuring consistency across all customer touchpoints. Our core principles remain the same.
Not at all. All existing projects, services and agreements will continue as usual without interruption. You will experience the same high-quality service and support you’ve come to expect from us.
Phone numbers and support portals remain unchanged. You will see we have a new email address but rest assured existing email accounts will still be monitored. Otherwise, the only difference is that our materials and platforms will showcase the new branding.
No, there are no changes to our ownership, management, or team. The rebrand is a reflection of who we are and how we’re evolving, not a change in leadership or direction.
Our new branding is inspired by our unwavering commitment to innovation, integrity, and client satisfaction. It’s designed to better communicate our values and the level of service we provide to our clients.
The rebrand enhances the clarity and consistency of our communication and reflects our focus on staying ahead in the IT telecoms industry. It also reinforces our commitment to providing innovative solutions and unparalleled support.
The transition to the new branding will be seamless and immediate. You may already notice updates across our platforms, but our services will remain uninterrupted throughout the process.
We value your input and invite you to share your thoughts or questions about the rebrand. Please feel free to reach out to us via our usual communication channels or through the feedback section on our website.

Don’t just take our word for it…

The Figures

How we performed in April 2024

97%

Customer
Satisfaction

75%

Calls Answered
in 15 Seconds

8hr

Average
Resolution Time

The People

Customer Testimonials

This is why we partnered with Pixacomms, a managed IT and cyber services provider that is nimble and understands that our diverse structure means diverse solutions. We look forward to building this partnership over the coming months and years.

Richard Murphy
Chief Information Officer, National Gas